Effective Date: 25th February 2025
Last Updated: 25th February 2025

These terms and conditions govern the use of AI1Host's services. By purchasing or using any of our services, you agree to be bound by these terms. If you do not accept these terms, you will not be able to use our services.

1. About AI1Host
1.1 AI1Host is a division of AI1Group Limited, registered in England and Wales under company number 16162036.
1.2 Our registered office is located at:
2 Wyevale Business Park, King's Acre, Hereford, Herefordshire, England, HR4 7BS
1.3 AI1Host provides web hosting, domain registration, SSL certificates, email hosting, and other related services.
1.4 By placing an order, you consent to receiving service-related emails, including billing notices, updates, and support messages.

2. Your Status
2.1 By ordering from AI1Host, you confirm that:
•    You are legally capable of entering into binding contracts.
•    You are at least 18 years old.
2.2 If acting on behalf of a business, you warrant that you have the authority to bind that business.

3. Ordering Process
3.1 You must create an account to place an order. The information provided must be accurate.
3.2 AI1Host may block access to services if false or incomplete information is detected.
3.3 Before submitting an order, you will be shown a summary of your selected services and pricing.
3.4 We accept payments via credit/debit card, direct debit, and other available methods.
3.5 Once an order is placed, an email confirmation will be sent.

4. Contract Formation
4.1 A contract is formed between you and AI1Host upon receiving an order confirmation email.
4.2 We reserve the right to decline orders at our discretion.
4.3 The contract only covers the services explicitly listed in the confirmation email.

5. Use of Services
5.1 You agree not to misuse AI1Host services, including but not limited to:
•    Hosting or distributing malware, spam, or illegal content.
•    Violating intellectual property rights.
•    Using excessive server resources beyond your plan limits.
•    Engaging in hacking, phishing, or fraudulent activities.
5.2 AI1Host reserves the right to suspend or terminate accounts violating this policy.

6. Pricing & Payment
6.1 Pricing is displayed on our website and is subject to change.
6.2 All fees are billed in advance, unless stated otherwise.
6.3 Failure to make payments may result in suspension or termination of services.
6.4 Refunds are subject to our Refund Policy.

7. Domain Registration & Renewal
7.1 Domain registrations are subject to availability and ICANN regulations.
7.2 It is your responsibility to renew domains before expiry. AI1Host is not liable for domain loss due to non-renewal.
7.3 AI1Host may refuse registration or renewal if a domain violates any legal or ethical policies.

8. Uptime & Service Availability
8.1 AI1Host aims for 99.9% uptime, but service interruptions may occur due to maintenance or external factors.
8.2 Scheduled maintenance notifications will be provided in advance.
8.3 AI1Host is not liable for any losses due to downtime.

9. Security & Backups
9.1 AI1Host employs DDoS protection, malware scanning, and SSL encryption for security.
9.2 Clients are responsible for maintaining their own backups.
9.3 AI1Host does not guarantee data recovery in case of accidental deletion or external attacks.

10. Termination & Cancellation
10.1 Clients may cancel services at any time via their account dashboard.
10.2 AI1Host reserves the right to terminate services for:
•    Non-payment of fees.
•    Violation of the Acceptable Use Policy.
•    Any illegal or abusive activities.
10.3 Upon termination, your data may be permanently deleted.

11. Refund Policy
11.1 AI1Host offers a 30-day money-back guarantee for hosting services.
11.2 The following services are non-refundable:
•    Domain registrations & renewals.
•    SSL certificates.
•    VPS and Dedicated Servers.
•    Additional paid services or custom work.

12. Intellectual Property
12.1 AI1Host retains ownership of all software, tools, and content provided as part of our services.
12.2 Clients retain full ownership of their uploaded content and websites.
12.3 AI1Host may suspend access if copyrighted or illegal content is hosted.

13. Limitation of Liability
13.1 AI1Host provides services "as is" and does not guarantee uninterrupted performance.
13.2 AI1Host is not responsible for:
•    Loss of profits, business, or data due to service downtime.
•    Cybersecurity attacks or hacking attempts.
•    Third-party software or services used in conjunction with AI1Host.
13.3 Our maximum liability is limited to the amount paid for the affected service.

14. Amendments to Terms
14.1 AI1Host reserves the right to update these terms at any time.
14.2 Continued use of services after updates constitutes acceptance of the new terms.

15. Governing Law
15.1 These terms are governed by the laws of England and Wales.
15.2 Any disputes shall be settled in the courts of Herefordshire, United Kingdom.

16. Contact Information
For any inquiries, please contact us at:
AI1Host (AI1Group Limited)
2 Wyevale Business Park, King’s Acre, Hereford, Herefordshire, England, HR4 7BS
enquiries@ai1host.uk
https://www.ai1host.uk