Effective Date: 25th February 2025
Last Updated: 25th February 2025

This Privacy Policy explains how AI1Host, a division of AI1Group Limited, collects, uses, and protects your personal data when you use our services. By using our website and services, you agree to the practices outlined in this policy.

1. About Us
1.1 AI1Host is a division of AI1Group Limited, a company registered in England and Wales under company number [Insert Company Number].
1.2 Registered Office:
2 Wyevale Business Park, King's Acre, Hereford, Herefordshire, England, HR4 7BS
1.3 AI1Host may act as both a Data Controller and a Data Processor under the UK GDPR.
1.4 Any questions about this policy or data protection matters can be directed to our Data Protection Officer (DPO) via our [Insert Contact Email].

2. What Information We Collect
We collect and process the following types of data:
2.1 Information You Provide Directly
•    When registering an account or purchasing services, we collect your name, email, phone number, address, and payment details.
•    When contacting support, we may store your messages and correspondence for reference.
2.2 Technical Data We Collect Automatically
•    IP addresses, browser type, operating system, referral sources, page visits, and activity logs for security and analytics purposes.
•    Cookies and tracking technologies (explained further in Section 11).
2.3 Third-Party Data Processing
•    If you provide us with third-party personal data (e.g., registering a domain on behalf of another person), you confirm that you have obtained their consent.

3. How We Use Your Personal Data
We use your data to:
•    Create and manage your AI1Host account.
•    Process orders and payments.
•    Provide customer support and service updates.
•    Enhance website functionality and security.
•    Conduct marketing activities, where consent is given.
•    Comply with legal and regulatory requirements.
AI1Host never sells personal data to third parties.

4. Automated Decision Making
4.1 We may use automated fraud detection systems when processing orders to prevent abuse or fraudulent transactions.
4.2 No automated decision-making has a legal or significant impact on users without human review.

5. Where We Store Your Data
5.1 AI1Host stores all customer data within the United Kingdom and European Economic Area (EEA).
5.2 If we need to transfer data outside the EEA (e.g., domain registrations with international registrars), we ensure compliance with GDPR safeguards.

6. Data Retention
6.1 We only retain personal data for as long as necessary, unless required by law:
•    Invoices & Billing Data: Retained for 6 years (UK tax regulations).
•    Web Hosting Data: Retained for 30 days after cancellation.
•    Server Logs: Rotated every 12 weeks.
6.2 In rare cases where backups contain deleted data, we ensure that forgotten data is fully removed within 180 days, unless additional retention obligations apply.

7. Your Rights Under GDPR
Under GDPR, you have the following rights:
•    Right to Access: Request a copy of the personal data we hold about you.
•    Right to Rectification: Correct inaccurate or outdated information.
•    Right to Erasure ("Right to be Forgotten"): Request deletion of your data if it’s no longer necessary for processing.
•    Right to Restrict Processing: Ask us to stop processing your data under certain conditions.
•    Right to Data Portability: Obtain a copy of your data in a machine-readable format.
•    Right to Object: Opt-out of direct marketing communications at any time.
•    Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.
To exercise your rights, contact us at [Insert Contact Email].

8. Who We Share Your Data With
AI1Host works with trusted third-party providers to deliver our services. By using our services, you consent to data processing by the following:

Stripe/PayPal - Payment processing
Nominet / Tucows (OpenSRS) - Domain registration
Let's Encrypt / Sectigo - SSL certificate issuance
Google (Analytics, Ads, Drive, YouTube, etc.) - Site analytics & advertising
Facebook, Instagram, Twitter, Microsoft Bing - Digital advertising & targeting
Mailchimp - Email marketing campaigns
We update this list if new third parties are introduced.

9. Data Breaches
9.1 In the event of a data breach, affected individuals will be notified within the GDPR-required timeframe.
9.2 We will report serious incidents to the UK Information Commissioner’s Office (ICO).

10. How We Use Cookies
10.1 AI1Host uses cookies to:
•    Improve website functionality and personalize user experiences.
•    Measure website traffic and marketing performance.
•    Enable security features to protect accounts.
10.2 You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

11. Third-Party Links
11.1 Our website may contain links to external websites. AI1Host is not responsible for the privacy policies of third-party sites.

12. Changes to This Policy
12.1 AI1Host regularly reviews and updates this privacy policy.
12.2 We will notify users of significant changes via email or website announcements.

13. How to Contact Us
For privacy-related inquiries, contact us at:
AI1Host (AI1Group Limited)
2 Wyevale Business Park
King’s Acre
Hereford, Herefordshire
England, HR4 7BS
enquiries@ai1host.uk
https://www.ai1host.uk